HOLIDAY SHIPPING. Please allow up to 1-2 business days for all orders to be processed and fulfilled. For orders placed during promotional events, please allow an additional 2-3 business day processing window. For Ground Shipping: Orders must be place
Yes! We offer free Ground shipping for orders over $350 within the contiguous United States (does not include Hawaii, Alaska, or US territories).
Please note that Express Shipping is temporarily paused this season. For immediate pick-up options, we welcome you to visit our San Francisco or New York stores, where a curated selection of inventory is available in-store.
We are just as excited as you are to receive your order. Once your order ships, you will receive a confirmation email with a tracking number so you can monitor its progress and check on delivery. If you have any questions or are unable to locate your
Orders typically ship within 2 business days from our warehouse, pending availability and credit verification. If there are any issues with your order, we’ll contact you via email. Processing Times:. Shipping Times:. For your peace of mind, please en
Sometimes, the carrier may mark a package as delivered shortly before it physically arrives. While waiting, we kindly suggest checking around your property, with neighbors, your building manager, or your mailroom. Packages are occasionally left in a
While it’s rare, if your shipment does arrive damaged, please send us photos of the item and packaging within 24 hours of delivery to [email protected]. We’ll do everything we can to make it right!