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FRĒDA SALVADOR

<p><span style="font-size: 14px;">During high-volume times, our small team may need an extra 1-2 business days to process orders. You&#x2019;ll get tracking info the moment your package ships.</span></p>

During high-volume times, our small team may need an extra 1-2 business days to process orders. You’ll get tracking info the moment your package ships.

Why is my order taking a little longer to ship?

SHIPPING + DELIVERY

How quickly can I expect my order to be processed?

What’s the status of my order?

What if my order contains a product on pre-order?

Can I edit my order after it has been placed?

How do I cancel my order?

What do I do if I receive the wrong item or size in my order?

ORDERS

2024 Holiday Shipping

Do you offer free shipping?

How do I track my order?

How long will it take for me to receive my order?

My order was marked delivered but it’s not here.

What if my shipment arrives damaged?

What’s your domestic return policy?

How do I start a return or exchange?

How do I handle the return of a gift?

When will I receive my refund?

RETURNS + EXCHANGES

Do you ship internationally?

Do I have to pay duties and taxes?

When can I expect to receive my order?

Can I return or exchange my international order?

INTERNATIONAL ORDERS

How do I apply a promo code to my order?

Can I apply multiple promo codes toward my order?

Something I purchased is further reduced. Will you match the new price?

Can I retroactively apply a promo code to my order?

What does Final Sale mean?

Promotion Terms + Conditions

DISCOUNTS + PROMOTIONS

How do I sign up for the rewards program?

How do I earn reward points?

I should have earned points for a purchase, promotion, incentive etc. but I didn’t see my Rewards account balance change. Is there a way to confirm that I did receive credit?

How do I redeem my reward points toward an order?

Is a minimum spend required to use my reward or referral code?

Can I use my reward code alongside other promo codes or discounts?

Can I return my order if I redeemed rewards points for a discount?

Is there anything my reward points cannot be used on?

Why can’t I see my Birthday points in my account?

How do friend referrals work as part of the rewards program?

I’ve referred several friends but haven’t received any points in my account for doing so. Is there something else I need to do?

I received an error message when trying to refer friends through the email referral box on my Rewards account page. What went wrong?

Why is my order taking a little longer to ship?Updated a month ago