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RETURNS + EXCHANGES

What’s your domestic return policy?

To be eligible for a return or exchange, your purchase must be returned in unworn, saleable condition and in the original packaging. For full-priced purchases, you have 14 days from the receipt of your order to initiate an exchange or return. Exchang

How do I start a return or exchange?

To initiate a return or exchange, please visit our returns portal and enter your order number along with your shipping zip code. From there, you can print your return label, attach it to the original shipping box, and drop off your unworn shoes in th

How do I handle the return of a gift?

If you received an item from FRĒDA SALVADOR as a gift, you may exchange it or return it for store credit, as long as it meets the conditions of our standard return policy. To initiate a return or exchange for your gift, please visit our gift returns

When will I receive my refund?

Once we receive your return, please allow up to 10 business days for your return to be processed at our warehouse. Your refund will be credited back to the original form of payment used to make the original purchase. We’ll send you an email when our