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FRĒDA SALVADOR

At this time, we offer international returns and exchanges for orders placed within Canada only. You can easily process your return or exchange through our&#xA0;<a href="http://returns.fredasalvador.com" rel="noopener noreferrer" target="_blank">returns portal</a>&#xA0;by entering your order number and postcode. Please note that shipping&#xA0;fees, duties, and VAT are non-refundable.Unfortunately, we are unable to accept returns or exchange requests from the UK, EU, Australia, and New Zealand due to international shipping fees and restrictions. Therefore, please note that all orders shipping to these countries will be considered FINAL SALE until further notice.

At this time, we offer international returns and exchanges for orders placed within Canada only. You can easily process your return or exchange through our returns portal by entering your order number and postcode. Please note that shipping fees, dut

What's your international return policy?

RETURNS + EXCHANGES

How quickly can I expect my order to be processed?

What’s the status of my order?

What if my order contains a product on pre-order?

Can I edit my order after it has been placed?

How do I cancel my order?

What do I do if I receive the wrong item or size in my order?

ORDERS

Do you offer free shipping?

Why is my order taking a little longer to ship?

How do I track my order?

How long will it take for me to receive my order?

My order was marked delivered but it’s not here.

What if my shipment arrives damaged?

SHIPPING + DELIVERY

What’s your domestic return policy?

How do I start a return or exchange?

How do I handle the return of a gift?

When will I receive my refund?

Do you ship internationally?

Do I have to pay duties and taxes?

When can I expect to receive my order?

Can I return or exchange my international order?

INTERNATIONAL ORDERS

How do I apply a promo code to my order?

Can I apply multiple promo codes toward my order?

Something I purchased is further reduced. Will you match the new price?

Can I retroactively apply a promo code to my order?

What does Final Sale mean?

Promotion Terms + Conditions

DISCOUNTS + PROMOTIONS

How do I sign up for the rewards program?

How do I earn reward points?

I should have earned points for a purchase, promotion, incentive etc. but I didn’t see my Rewards account balance change. Is there a way to confirm that I did receive credit?

How do I redeem my reward points toward an order?

Is a minimum spend required to use my reward or referral code?

Can I use my reward code alongside other promo codes or discounts?

Can I return my order if I redeemed rewards points for a discount?

Is there anything my reward points cannot be used on?

Why can’t I see my Birthday points in my account?

How do friend referrals work as part of the rewards program?

I’ve referred several friends but haven’t received any points in my account for doing so. Is there something else I need to do?

I received an error message when trying to refer friends through the email referral box on my Rewards account page. What went wrong?

What's your international return policy?Updated 6 months ago