I should have earned points for a purchase, promotion, incentive etc. but I didn’t see my Rewards account balance change. Is there a way to confirm that I did receive credit?Updated 5 months ago

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! 

The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. 

However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser

2. Try to log out and then back into your account

3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account

If you still feel like your points balance is not accurate, send us an email at [email protected] and we will look into the issue for you.