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HOLIDAY SHIPPINGPlease allow up to 1-2 business days for all orders to be processed and fulfilled. For orders placed during promotional events, please allow an additional 2-3 business day processing window.For Ground Shipping: Orders must be placed by no later than 12 p.m. PST on 12/15 for 12/24 delivery.For Express Shipping: Orders must be placed by no later than 12 p.m. PST on 12/18 for 12/24 delivery.Orders placed after 12/24 may be delayed due to the holidays.&#xA0;

HOLIDAY SHIPPING. Please allow up to 1-2 business days for all orders to be processed and fulfilled. For orders placed during promotional events, please allow an additional 2-3 business day processing window. For Ground Shipping: Orders must be place

2024 Holiday Shipping

SHIPPING + DELIVERY

How quickly can I expect my order to be processed?

What’s the status of my order?

What if my order contains a product on pre-order?

Can I edit my order after it has been placed?

How do I cancel my order?

What do I do if I receive the wrong item or size in my order?

ORDERS

Do you offer free shipping?

Do you offer expedited shipping?

How do I track my order?

How long will it take for me to receive my order?

My order was marked delivered but it’s not here.

What if my shipment arrives damaged?

What’s your domestic return policy?

How do I start a return or exchange?

How do I handle the return of a gift?

When will I receive my refund?

RETURNS + EXCHANGES

How do I apply a promo code to my order?

Can I apply multiple promo codes toward my order?

Something I purchased is further reduced. Will you match the new price?

Can I retroactively apply a promo code to my order?

What does Final Sale mean?

Promotion Terms + Conditions

DISCOUNTS + PROMOTIONS

How do I sign up for the rewards program?

How do I earn reward points?

I should have earned points for a purchase, promotion, incentive etc. but I didn’t see my Rewards account balance change. Is there a way to confirm that I did receive credit?

How do I redeem my reward points toward an order?

Is a minimum spend required to use my reward or referral code?

Can I use my reward code alongside other promo codes or discounts?

Can I return my order if I redeemed rewards points for a discount?

Is there anything my reward points cannot be used on?

Why can’t I see my Birthday points in my account?

How do friend referrals work as part of the rewards program?

I’ve referred several friends but haven’t received any points in my account for doing so. Is there something else I need to do?

I received an error message when trying to refer friends through the email referral box on my Rewards account page. What went wrong?

2024 Holiday ShippingUpdated 5 months ago